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  2. Charging Stations & Sessions

Charging Stations & Sessions

Charging Sessions

  • Why am I being charged for charging sessions that occurred a long time ago?
  • Can I charge my vehicle abroad?
  • Where can I find my charging sessions in the Kia Charge account?
  • Why am I being charged public prices for charging at home or work with my Kia Charge charging card?

Charging Stations

  • What should I do if a charging station is not working?

Authentication via Card / App

  • How can I start and stop a charging session?
  • How can I charge via the Kia Charge app?

Plug & Charge

  • What is Plug & Charge, and is it free?
  • How do I know if my vehicle is capable of Plug & Charge?
  • How do I activate Plug & Charge?
  • What should I consider when selling my vehicle regarding Plug & Charge?
  • Is Plug & Charge for free? 
  • Can I charge my Plug & Charge capable vehicle at every charging station?
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Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 1633 358388

Email:

uk@kiacharge.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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